Put a spring in your step with the latest integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

LMS Conversation Simulator (Support)

LMS Conversation Simulator is your comprehensive training management tool. Develop tailored training scenarios for various customer interactions, give your agents a safe space to practice realistic customer interaction, enhance agent skills through realistic simulations and more. LMS empowers your support team to develop the skills needed to excel in customer service. Learn more about setting up training scenarios and maximizing the potential of LMS in our Help Center article.

EasyApp (Support)

EasyApp is the perfect solution for Zendesk administrators looking to quickly and easily integrate external systems, such as Salesforce, Hubspot, Monday, Zoho, etc., any CRM or API-enabled system. With an intuitive interface, EasyApp allows you to set up API calls in just four steps, and thus display relevant data directly in the Zendesk ticket creation interface to agents.

unitQ Monitor (Chat)

unitQ Monitor helps you get a complete view of the customer experience by augmenting Zendesk support data with insights from chatbot interactions, support calls, user reviews, social media, surveys, and more. unitQ’s AI models centralize and analyze customer feedback from every channel in real-time to detect user friction, alert the right teams, and provide detailed root-cause analysis to help you address issues before they overwhelm your help desk.

Bot History Viewer (Support)

Bot History Viewer adds a new Context Panel in Zendesk that shows your agents the complete interaction history of your customers. The app shows a list of all conversations for your customer with your AI Agent and allows you to filter to bot-only or escalation conversations. It even highlights active conversations a customer has right now with your AI Agent, or human agent.

Additional apps added in February:

Text Expander For Support (Support) allows you to create custom shortcuts to instantly insert pre-defined text snippets into support tickets, emails, and live chats.

Intelligence Viewer (Support) is a sidebar app that provides a rich overview of the data surfaced by Zendesk AI and Intelligent Triage. Intelligence Viewer displays the ticket’s intent, sentiment, and language to your agents.

Agent Notes (Support) simplifies workflows by enabling agents to create, organize, and manage notes directly within Zendesk, with features like instant copying and color-coded notes.

AI Smart Agent (Support) is an AI-powered assistant that provides intelligent ticket summaries, offers insightful organizational analytics, and automates responses to common queries.

Ticket Quality (Support) provides detailed insights into ticket handling, SLA compliance, and team performance metrics.

eZDesk Ticket Exporter (Support) simplifies the process of extracting ticket data from Zendesk, enabling admins and agents to quickly generate PDF files for up to 100 tickets at a time.

eZDesk Tag Inspector (Support) provides a seamless solution for viewing tags on Zendesk tickets, particularly in environments where tagging is disabled.

agentim.ai (Support) automates data structuring, applies AI-driven insights, and ensures compliance. Protect sensitive customer data and comply with GDPR, CCPA, and PCI standards.

BotDojo (Support) is an enterprise AI platform that empowers businesses to elevate and personalize their customer interactions. The Zendesk integration allows BotDojo AI agents to search, update, and manage support tickets efficiently.

Problem Viewer (Support) gives you an active overview of all active problems and shows relevant info like latest updates, current status and linked incidents. Each problem can be opened to see linked incidents, their status and latest updates.

Kimiyi AI (Support) is an AI Engine that provides effective and efficient customer service through generative AI and LLM. Train the chatbot with your own materials to handle customer support questions and assist in product recommendations.

Omni Task Manager (Support) helps you organize, track, and achieve more using tasks. Simplify complex projects by breaking them into subtasks and assign subtasks to the right agents, streamline collaboration with comments, and set due dates to stay on track.

ACTIONBRIDGE (Support) transforms customer feedback into action with AI-driven automation. ActionBridge integrates seamlessly with Zendesk to analyze customer feedback and automatically generate actionable tasks.

WhatsApp Template by Unwired Logic (Support) lets agents send WhatsApp templates directly from Zendesk tickets, ensuring no inquiry goes unanswered.

Team Statistics Dashboard (Support) is designed to help you analyze your team’s performance, identify areas for improvement, and drive better customer satisfaction.

Change Sender Email (Support) allows agents to easily change the email address they are using to respond to customer tickets.

API Viewer (Support) offers an easy way to make GET API calls to all API endpoints offered by Zendesk giving you access to tons of data with the click of a button without the need for Postman, the command line or API tokens.

CSAT Viewer (Support) integrates directly into the Zendesk Agent Workspace, providing a seamless way for agents to view Zendesk Satisfaction Survey results right alongside tickets.

Certainly by Cegeka (Messaging) optimizes every touchpoint with precision, empowering your brand’s vision through intuitive AI agents. Design, deploy, and optimize AI agents that reflect your brand’s identity and goals.

Maximizer CRM (Support) integration with Zendsk ensures seamless synchronization of Zendesk tickets with Maximizer CRM. By automatically logging key ticket events directly to the contact’s Timeline in Maximizer, your team gains real-time insights.

Ticket Times Advanced (Support) is a premium version of the Ticket Times app that includes exclusive features like unlimited creation of custom time targets, time rules based on multiple criteria, and more.

Siena AI Agent (Support) is an autonomous AI platform that handles over 80% of daily customer service interactions, achieves 98% faster response times and 90% faster resolution times.

Sunbeam Feedback (Support) is an AI-driven feedback analytics platform that helps businesses transform employee and customer feedback into meaningful insights.

Connectwise by IntegrateCloud (Support) allows agents to create ConnectWise tickets from Zendesk tickets easily.

Additional apps added in March:

Process Excel (Support) automatically extracts and lets you use data from Excel files in Zendesk. Automatically process Excel files and integrate data into Zendesk, enabling automatic updating of ticket fields and finding the Excel data in Zendesk search.

Help Center Scorecard (Support) delivers a detailed monthly evaluation of your knowledge base, highlighting what’s working and pinpointing areas for improvement.

VideoEngager (Support) is a seamless and secure WebRTC-based video chat solution that empowers agents and customers to connect instantly with a single click from a Zendesk ticket.

InboxPilot (Support) is an AI-powered chatbot that automates email drafting for Zendesk users. InboxPilot analyzes ticket details, customer history, and your organization’s tone to craft professional responses in seconds.

Zenloop Survey (Support) helps companies collect, analyze, and act on customer feedback. Automatically send customer satisfaction surveys through Zenloop when support tickets are closed.

Semantiks Agent (Support) is an AI assistant that answers FAQs, creates tickets, escalates conversations, and automates tasks through integrations. Direct tickets to specific teams and summarize conversations to provide context.

eZDesk Ticket Events History (Support) provides agents and admins with a structured way to analyze ticket updates over time. Each audit is displayed as a column, while ticket fields and events are shown as rows. Updates span across multiple columns until a new change occurs, allowing users to visually track how a ticket evolved.

Audio and Video Player by inFocusCX (Support) allows agents to play audio and assist videos received directly on the ticket interface, with no additional downloads required.

Delayer (Support) lets you set timers to trigger delayed tickets and conversation updates. You can set unlimited timers for up to 15 minutes with 1-second accuracy.

Worktual Telephony (Support) provides seamless integration to create a powerful business communications hub so that enterprise users can access the Worktual services (such as voice call, call history) more easily, without leaving Zendesk.

Ticket Cleaner (Support) helps support teams efficiently manage ticket attachments by providing a centralized view of all images, files, and links in a single interface. Quickly find and remove unnecessary attachments.

Impersonate Agents (Support) allows you to view Zendesk from any agent’s perspective for troubleshooting and training. Quickly troubleshoot agent-specific issues without account sharing.

008Agent (Support) is an AI-powered softphone with real-time automatic transcription and summarization and the ability to automatically log every call in tickets. Make and receive calls directly in Zendesk, sync call data with tickets and contacts, and more.

Eteg Self Service Portal, Optimate.me Self Service Portal, Respira Self Service Portal, BCR.CX Self Service Portal, and Customerz Self Service Portal (Support) all help you manage your Zendesk subscription for each respective partners’ customers. Easily view all your Zendesk billing information, request user additions, account upgrade/downgrades, or reach directly out to the respective partners’ support team via chat, all directly from the portal.

New themes added in February and March:

Explorify is a fully responsive, multipurpose Zendesk Help Center theme that boasts a full-screen layout with beautifully designed blocks and interactive elements, creating an airy and elegant atmosphere

Soto 128 is a modern dark Zendesk theme designed for any type of business. It features an easily customizable layout and a homepage packed with essential sections that can be toggled.

Zenlight is a fully responsive multipurpose Zendesk Help Center Theme. This theme can be easily configured through settings UI in Zendesk Guide Admin.