Ingram Content boosts customer service with Zendesk

Ingram Content Group is one of the country’s largest book wholesalers, distributors, and print-on-demand companies. With a catalog of more than 13 million titles, nearly every publisher, retailer, and library in the world is an Ingram customer. In this video, Ingram’s Vice President of Customer Care, Nina McClain, and Senior Manager of Client Support, Jenna Hall, highlight how the tools in Zendesk Suite are transforming their service operations and customer engagement strategies. They also share how they’re using Zendesk Workforce Management and AI to boost agent performance, efficiencies, and forecasting capabilities.