Maestro QA Quality Assurance for Chat

Not only is MaestroQA a viable software for all things QA-related. The support staff has been nothing short of phenomenal. Hannah, David and Robby pride themselves on accessibility and a no-stone-unturned approach in terms of functionality and product usage. Highly recommend.

Customers must be treated as Kings and Queens

MaestroQA, like many other teams, is the tool of choice for all things Quality related! The team is always extremely friendly, approachable, and has massive amounts of experience when talking about their product. Whenever I have questions, they set expectations of waiting a couple of hours for a response but add to the surprise and delight factor when Matt (9/10 times) responds within a couple of minutes! He's gotta be a robot... As 2021 plannings go in place, we'll definitely be utilizing MaestroQA more effectively for reporting and trying to obtain some solid data that we can use for our CX team.

Phenomenal product for agent QA. 3 reasons why: constantly releasing new features in response to customer requests; amazing support from CSMs; incredible community of CX leaders.

MaestroQA is unique in that they work hard to facilitate a helpful community of other QA professionals that share solutions and ideas. During my time of updating my rubric, I felt fully supported by the MQA community as well as the MQA staff. Whenever we found a space that could be improved, it was often already in the works! There's no way I could manage our QA needs with MaestroQA & I'm looking forward to all the new things I'm sure they're working on!