*Instantly Solve WISMO tickets with Zendesk AI and Shopify - save money and free agents’ time. *

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“Hi, where’s my order?”

“Hey, can you confirm what time my delivery will arrive?”

“Hi there, can you tell me the tracking code for my package?”

There are many more combinations than this, but essentially, it’s always the same question—what’s going on with my purchase?

It’s simple enough to answer a question like this, but finding the right information means one of your agents logging in to various systems, collecting the key data, then typing out a response with everything included. Once you multiply that process by the number of similar requests per month, it’s a significant time sink.

Shopify AI Agent is the perfect tool for solving time-consuming WISMO tickets - Saving significant money and time. It helps you answer a “Where is my order?” message instantly, accurately, and automatically.

WISMO tickets cause customer support overload, which creates constant pressure on your agents’ time. Answering these tickets isn’t complicated, but it is an issue.

To find the right information, one of your agents needs to log in to Shopify, collect the data, and then type out a response that includes everything. Once you multiply that process by the number of similar requests per month, it’s a significant time sink.

Shopify AI Agent is a free tool that augments Zendesk AI to instantly, accurately, and automatically resolve these tickets.

Benefits:

-Free to use: new Zendesk Advanced AI users can join for free.

-Efficiency: Dramatically reduce the time spent addressing simple tickets.

-Customer Delight: Provide instant, accurate package locations to improve customer loyalty and satisfaction.

--Resource Optimization: Free up your team to focus on more critical tasks

How does it work?

When you receive a new ticket, the Shopify AI Agent uses Zendesk Advanced AI to identify the customer's needs.

If a ticket is identified as a 'where is my order ticket,' the integration will activate. It will retrieve the customers' order details from Shopify. Then, it'll pull up the latest tracking information from your delivery company.

Once it has the details, The Shopify AI Agent sends a personalized response containing all the necessary information to your customer- the way you want it. If you want to use a casual or formal tone or send a different response based on whether the order is late or on time- you can do that.

The result is that your customers don’t have to wait until their ticket moves to the top of the queue. They'll instantly get a response that helps them, relieving your team from answering simple, repetitive tickets.

This way, you can get customers the information they need on-demand and 24/7.

Features:

-Intelligent Tracking: Shopify AI Agent delivers real-time updates on package status directly through Zendesk, which appears to the end-user as a normal agent response.

-700+ integrations: Our app integrates with more than 700 carriers to ensure your customer gets the latest tracking information as a response.

-Automated Responses: Shopify AI Agent informs customers about their package's status, saving valuable time.

-Customization Options: Customize your response to align with your brand’s tone or requirements.

-Insightful data: Detailed reports on customer tickets and sentiment.

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To set up the Shopify AI Agent for free, book a call here

FAQ

Is it really free?

Yes- the app is free for the lifetime, as long as you join the Zendesk Advanced AI(which is necessary for it to run properly) by reaching out to us.

How many tickets can the app handle?

There’s no limitation on the number of tickets processed by the app. It’s completely scalable!

How much time does the setup take?

In only 30 seconds, the app starts working automatically. No IT or development teams are needed.

How can we monitor which tickets are solved by the app?

The app tags solved tickets with the "solvedbyshopifyagent_app" tag. You can also see the app's solved tickets in your dashboard.

How do you keep our data secure?

The app will run in a cloud environment completely owned and managed by you, so you won't have to worry about sharing any Shopify data, customer information, or sensitive PII with us.

Who are you guys?

Shopify AI Agent is powered by Adelante CX - Premier Zendesk Partners.

Shopify AI Agent by Adelante

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