Deliver a Great Multi-Channel Experience
Your customers are ready to connect with your business in more ways than ever before. In today's digital world, the web, mobile app, e-mail, phone, and live chat are all engagement channels they expect you to deliver - seamlessly.
Zendesk makes make delivering great multi-channel experiences easy.
Build Better Relationships
Learn how to get started with building a multi-channel support model. Download our guide.
Connect with customers in the moment
Watch how to get started with a multi-channel delivery model.
- • Boost agent productivity
- • Improve customer satisfaction
- • Set up new channels quickly
Talk it out
Learn how to deliver a personal, productive phone support experience to manage all customer conversations.
- • Develop goals for providing great phone support
- • Organize and optimize your phone support
- • Measure and improve the support you provide
Deliver a faster response
Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.
- • Manage customer experience and chat volume
- • Determine your staffing requirements
- • Train agents to chat effectively
Keep up with customer expectations
Read how customers have increasing expectations around which channels they should be served over and how long response times should be.
More Resources
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The Le Tote Story
Le Tote embeds a help center and Zendesk Chat in their app to provide a great customer experience while keeping costs down
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The WeGoLook Story
WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.
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ZENDESK TRAINING
Get started with Zendesk training or advance your skills with Zendesk Support Certification.
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ZENDESK SUPPORT
Get help with a support question or ask a question from the community.
Learn more >